Frequently Asked Questions

Getting started is simple: 1) Sign up for a free account, 2) Browse our coffee catalog and select products for your store, 3) Connect your e-commerce platform (Shopify, WooCommerce, etc.), 4) Customize your branding and pricing, 5) Start selling! We handle all fulfillment automatically when orders come in.

No experience necessary! Our platform is designed for beginners. We provide comprehensive guides, video tutorials, and dedicated support to help you every step of the way. Many successful Vanuat partners started with zero e-commerce or coffee industry experience.

You can have your store up and running in as little as 24-48 hours. The setup process involves creating an account, selecting products, connecting your platform, and customizing your branding. Many partners complete this in a single afternoon.

We integrate seamlessly with Shopify, WooCommerce, BigCommerce, Wix, Squarespace, and custom websites via our API. Integration typically takes just a few clicks and requires no coding knowledge. Our support team can help with any platform-specific questions.

We offer a wide selection of specialty-grade coffee from premium growing regions worldwide. Our catalog includes single-origin coffees, signature blends, organic options, decaf, light to dark roasts, whole bean and ground options. All coffees are freshly roasted to order.

Yes! We offer sample packs at wholesale pricing so you can taste and evaluate our coffees before offering them to your customers. This helps you make informed decisions about which products fit your brand and target market best.

All coffee is roasted to order in small batches. Orders are typically roasted within 24-48 hours of placement and shipped immediately. Your customers receive coffee at peak freshness, usually within 3-7 days of roasting depending on shipping speed selected.

Yes! Growth and Enterprise plan members can work with our roasting team to create exclusive custom blends. This is a great way to differentiate your brand and offer unique products your competitors don't have. Minimum order quantities apply for custom blends.

You can start completely free with our Starter plan. There are no setup fees, no monthly minimums, and no inventory to purchase upfront. You only pay for products when they're sold to your customers. Paid plans start at $49/month with additional features and discounts.

You buy coffee from us at wholesale prices and sell to your customers at retail prices you set. The difference is your profit. Typical profit margins range from 40-100% depending on your pricing strategy and target market. Higher-tier plans receive additional wholesale discounts.

Payment for wholesale costs is processed when orders are placed. We support automatic billing through integrated payment systems or weekly invoicing based on your preference. You collect payment from your customers first, then pay us the wholesale amount.

No hidden fees whatsoever! You pay your monthly subscription (if applicable) and wholesale product costs only. No transaction fees, no per-order fees, no surprise charges. All costs are clearly outlined before you make any commitments.

Fulfillment is completely automated. When a customer places an order in your store, it's automatically sent to our system. We roast, package, and ship the coffee with your branding within 24-48 hours. Tracking information is automatically provided to you and your customer.

We offer multiple shipping speeds: Standard (5-7 business days), Priority (2-3 business days), and Express (1-2 business days). You set the shipping costs and speeds you want to offer your customers. International shipping is available to select countries.

Yes, we ship to many countries worldwide. International shipping costs and delivery times vary by destination. Some countries have restrictions on food imports. Contact our support team for specific country availability and requirements.

We stand behind our products 100%. If there's any issue with quality, shipping damage, or delivery problems, we'll work with you to resolve it quickly. This includes reshipping orders, providing refunds, or working directly with your customer if needed. Your reputation is our reputation.

Absolutely! All packages can be customized with your logo, brand name, and design. We offer various packaging options from simple labels to fully custom-printed bags. Your customers will receive coffee that looks like it came directly from your brand, with no mention of Vanuat.

Yes! Growth and Enterprise plans include access to our design team. We can help create your logo, packaging design, product labels, and marketing materials. We also provide templates and guidelines for DIY branding if you prefer to handle it yourself.

We offer resealable kraft bags with one-way degassing valves (most popular), eco-friendly compostable bags, tin-tie bags, and premium rigid containers. All packaging options maintain coffee freshness and can be customized with your branding. Size options range from 8oz to 5lb bags.

Yes! You can include branded inserts, thank you cards, discount codes, or other marketing materials in your packages. Enterprise plan members can send us physical materials to include, while other plans can use digital inserts we'll print and include for a small fee.

We offer comprehensive support through multiple channels: email support (all plans), live chat (Growth+), phone support (Enterprise), extensive documentation, video tutorials, and regular webinars. Our team is here to help with technical issues, product questions, marketing advice, and business strategy.

Yes! We provide marketing templates, social media content, email campaigns, product photography, and strategy guides. Growth and Enterprise members get access to additional marketing resources and can request custom marketing materials.

Absolutely! We have a private Facebook group and online forum where Vanuat partners share tips, success stories, and support each other. It's a great way to learn from others, get inspiration, and build connections in the coffee business community.

We regularly add new coffee origins, seasonal offerings, and limited editions to keep your catalog fresh and exciting. Major updates happen quarterly, with smaller additions monthly. All partners are notified of new products with complete descriptions and suggested marketing approaches.